Rental Conditions

Carlorent srl (hereinafter also referred to as Carlorent srl) rents the vehicle identified in the contract to the Customer under the special rental conditions set forth above (hereinafter also referred to as s.r.c.) as well as those agreed below.

1. Vehicle Acceptance

By accepting the rented vehicle together with the documents and accessories listed below, the Customer acknowledges that it is in good working order and without apparent defects. The Customer also acknowledges that the vehicle is equipped with all regulatory equipment and accessories, including a spare wheel, standard tools, warning triangle, registration certificate, and sealed odometer. The Customer undertakes to promptly report any anomalies not detected at the time of delivery. Otherwise, the vehicle is presumed to have been received in perfect condition.

2. Insurance

Carlorent srl provides R.C.A. insurance coverage for damage to property and/or persons with the limits indicated in the s.r.c., insurance for transported third parties, Kasko coverage, insurance for total or partial theft of the vehicle, and for fire. The Customer and any other authorized driver are covered by a motor vehicle insurance policy that provides third-party liability insurance for damage to animals or property, within the limits prescribed by applicable laws and regulations.

3. Exclusions and Deductible

Insurance coverage for theft (total or partial) and fire does not include radios, TVs, or any other removable accessory. In the event of theft (total or partial) or fire, and regardless of the clauses of the insurance contract stipulated by Carlorent srl, the Customer is directly liable for the damage suffered with a deductible determined as a percentage of the vehicle's value and with a predetermined minimum. The percentage and minimum amount of the deductible are indicated in the s.r.c. In cases of theft, the Customer must pay the commercial value of the vehicle if they do not return the relevant keys to Carlorent srl or if the theft was due to their willful misconduct or gross negligence. The Kasko policy does not cover any external or internal damage to the vehicle concerning – by way of example and not limitation – seats, beds, radios, TVs, refrigerators. The Kasko insurance provides for a fixed deductible as determined in the s.r.c. The Customer is therefore directly liable for damages caused by them up to this amount for each incident. The above deductibles may be excluded under the terms and conditions set out in the s.r.c. The Customer is liable for damage caused to the vehicle due to improper use or excessive wear compared to the kilometers traveled. Insurance coverage without a theft/fire deductible does not exempt the Customer from exercising due diligence to prevent such events. The validity of the insurance coverage provided by Carlorent srl is subject to the Customer's compliance with all related requirements. No insurance coverage is considered operative if the event occurs in countries other than those specified and authorized in the s.r.c. In such cases, the Customer assumes exclusive responsibility for the event with respect to Carlorent srl and any third parties. Furthermore, the Customer may subscribe to the optional services and insurance indicated in this rental contract, for which the corresponding daily premium is specified. The general policy conditions are available to the Customer for review. Goods transported travel at the exclusive risk of the Customers. In addition, the Customer is fully responsible for damage to the interior furnishings and services caused by negligence.

4. Customer Obligations

The Customer is required to keep, guard, and maintain the rented goods with due diligence and to use them according to their intended purpose. In particular, the Customer undertakes not to use the rented vehicle:

• in races, tests, or competitions of any kind;
• under the influence of alcohol, drugs, narcotics, barbiturates, or any other substance that may affect the driver's ability;
• for the transport of contraband goods, explosive or polluting material;
• for any other use or transport in violation of laws and/or regulations.

The Customer also undertakes:

• to pay the rental price, mandatory expenses, and costs related to the extension of the rental as specified and quantified in the s.r.c.;
• to pay any other fee and/or reimbursement provided for in these general rental conditions, including additional amounts for the reduction/elimination of liability for damage or theft, administrative expenses, taxes, surcharges, and taxes arising from the rental, those for handling related paperwork, and any other expense – including legal – that Carlorent srl may incur to obtain payment of amounts due for any reason by the Customer;
• not to tamper with the sealed odometer. In case of tampering with the seals, a daily mileage of 500 km will be considered;
• to comply with any customs, tax, or Highway Code regulations directly or indirectly related to the use and circulation of the rented vehicle;
• not to transfer the use of the rented vehicle to third parties and to allow its operation only to the authorized person indicated in the rental contract, unless another person is subsequently communicated and authorized by Carlorent srl as formalized in the s.r.c.;
• not to take the rented vehicle abroad unless authorized by Carlorent srl as formalized in the s.r.c.;
• to hold harmless and indemnify Carlorent srl from any amount it may be required to pay to third parties for causes not attributable to it.

5. Accidents

In the event of an accident, the Customer undertakes to protect the interests of Carlorent srl and its insurance company and undertakes, among other things:

• to provide the names and addresses of the parties involved in the accident and witnesses;
• not to admit any liability of which they are not certain;
• not to leave the vehicle unattended and without adequate protection;
• to immediately inform Carlorent srl by telephone of the accident and to report it within 3 days using the duly signed CID form;
• to inform the Police Authorities if necessary or if there are injuries. In the event of a passive accident, the costs of roadside assistance and vehicle recovery are entirely borne by the Customer.

6. Repairs and Assistance

For any repair, the Customer must obtain written authorization via fax from Carlorent srl, except for repairs involving an expense not exceeding €100.00. Carlorent srl undertakes to reimburse the repair costs incurred by the Customer upon presentation of a regular invoice made out to Carlorent srl and only if the intervention is not due to mechanical negligence or failure to perform normal control and/or driving operations attributable to the Customer. In the event of mechanical breakdowns, the Customer may contact Carlorent srl directly for assistance or contact the Service Centers indicated in the appropriate form.

7. Administrative Penalties and Tolls

The Customer undertakes to inform Carlorent srl of any fines for violations of the Highway Code or other regulations committed during the rental and to immediately forward any notice received. Otherwise, the Customer will be liable for any damage directly or indirectly caused by such omission. Except in cases where the violation is exclusively attributable to Carlorent srl, the Customer will be directly liable to the Authority that imposed the fine and undertakes to pay or reimburse the amounts relating to unpaid motorway tolls and administrative fines imposed. In such cases, in addition to the amounts of tolls and/or fines, the Customer undertakes to pay €50.00 (fifty/00) for the administrative management of the case.

8. Unused Rental Periods, Waiver, and Withdrawal

No refund is due if the Customer, for reasons not attributable to Carlorent srl, starts late or ends the vehicle rental early. Waiving a booked rental entitles Carlorent srl to retain the deposit paid at the time of booking. If the rental has started, the Customer may withdraw from the contract early. In this case, Carlorent srl is still entitled to full payment of the entire agreed rental amount and may, for this purpose, enforce the guarantee specified in the s.r.c.

9. Vehicle Return

The Customer undertakes to return the vehicle on the date indicated in the contract in the same condition in which it was received, except for normal wear and tear in relation to the kilometers traveled.

10. Rental Extensions

If the Customer intends to extend the rental beyond the terms established in the s.r.c., they must immediately notify Carlorent srl and obtain written authorization. In this case, the costs set out in the s.r.c. will apply for the extension period. If the extension has not been requested by the Customer and authorized by Carlorent srl, in addition to the extension costs, the Customer must pay, pursuant to and for the purposes of Article 1382 of the Civil Code, the sum of €150.00 (one hundred and fifty/00) for each day of delay as a penalty, without prejudice to compensation for further damages. For the day of delay, the return of the rented vehicle more than thirty minutes after the expiry of the 24 hours is considered.

11. Guarantees

To guarantee the exact fulfillment of all obligations assumed by signing the contract, the Customer provides what is indicated in the s.r.c. In case of default, even partial, Carlorent srl is therefore authorized to exercise the aforementioned guarantees without notice and to collect the relevant amounts. The Customer who uses a credit card agrees that charges for any amounts accrued under the obligations assumed with this contract (in particular, those provided for in Articles 3, 4, 6, 7, 8, 10, 14) will be made to their account. To this end, they provide Carlorent srl with the codes and authorizations necessary for the exercise of this right. Guarantees of any kind and for any reason provided do not accrue interest of any kind.

12. Invoicing and Default Interest

For the payment of any amount arising from this contract, Carlorent srl must issue a detailed invoice payable on sight to the signatory unless the latter enters into the rental in the name and on behalf of another party, duly identified in the s.r.c., who has authorized them to do so. In this case, the invoice will be issued to the latter. In case of late payment of any invoiced amounts, the Customer must pay, automatically and without prior request, default interest equal to the interest rate of the main refinancing instrument of the European Central Bank applied to its most recent main refinancing operation carried out on the first calendar day of the relevant semester, increased by seven percentage points.

13. Joint Liability

The signatory of this contract, if acting in the name and on behalf of another party, assumes joint liability for all obligations arising from the rental contract, waiving the benefit of prior enforcement of the party on whose behalf they have acted.

14. Disclaimer of Liability

The Customer acknowledges that Carlorent srl can never be held liable for loss or damage to persons and property transported, abandoned, or forgotten in the vehicle either during the rental or after its return, or for damages or inconveniences resulting from delays in delivery, breakdowns, or any other cause. In the event of breakdowns occurring to the vehicle during the rental period, Carlorent srl will not be liable for any damages of any kind, contractual or non-contractual, suffered by the Customer.

15. Termination

Pursuant to and for the purposes of Article 1456 of the Civil Code, failure by the Customer to fulfill even one of the obligations under this contract results in the automatic termination of the contract.

16. Privacy

The data provided by the Customer may be processed within the limits permitted by the laws on the protection of personal and sensitive data, in compliance with the principles of security and confidentiality. Specifically, the data may be used by Carlorent srl to allow public authorities to forward the relevant notices to the Customer responsible for violations of the Highway Code or other regulations.

17. Domicile, Communication, and Amendments

The parties elect domicile at the addresses indicated in the contract. Communications may be validly and effectively sent by fax to the respective numbers indicated therein. Any amendment to this contract may only be made in writing.